Terms and Conditions FESTIVAL ADMISSION Admission Prices to the Festival Site is FREE. You only need to pay to enter the haunted houses. TICKET INFORMATION Please read the information on your ticket carefully Read all Warnings before entering the tours For your safety please follow instructions from event staff at all times Wait times may vary due to circumstances beyond our control Maximum of 8 people per group per tour. All tickets are non-refundable Children 12 and under are required to be accompanied by an adult Single Entry Tickets Cirque Du Slay & Yarra River Coffinworks Haunted Houses. Experience Cirque Du Slay or Yarra River Coffinworks haunted houses! Buy entry for one haunted house or get one of our Value double Deal pass below for both haunted houses. General Admission Tickets are sold in 30-minute time slots. Your allocated time slot refers to the time that you may enter the General Admission queue – you will not be allowed to enter the queue until your allocated time slot. Wait times vary. You can only enter the queue at your allocated time slot. Scare Level Extreme Recommend for Ages 13yrs+ Twisted Circus Haunted House Have little Halloween fans? Then the Twisted Circus experience is for you! Guests can walk through The Cirque du Slay Haunted House in full operation, with only friendly characters and no monsters jumping out and scaring you. Twisted Circus Haunted House will only operate between 4:00-6:00 pm each day. All tickets are just $19. Suitable for kids 12yrs and under. All children 12 and under must be accompanied by an adult. Warning: Haunted House will be dark and contain props that some may find scary. Scare Level Family Friendly Recommend for Ages 12yrs & under. As night falls (after 6 pm) the Twisted Circus becomes Cirque du Slay Haunted House ready to place fear in all who enter. Scare Level Extreme Recommend for Ages 13yrs+ Get more Scare than you can handle with our Double Pass Deals Value Double Deal Entry into both Cirque Du slay and Yarra River Coffinworks!. When purchasing a Value Double Deal Please select your preferred 30 min time slot for your first tour. You will then be automatically allocated a time slot for the second tour 1 hour later or next available time slot. When you arrive at the event, enter the General Admission queue as per the time on your ticket, for the tour you selected to do first – you will not be admitted to queue until your allocated time slot. Enter the second General Admission queue of the second tour after completing the first tour, within one hour of the start time on your ticket. Wait time varies please allow 1-1.5 hrs to complete both haunted houses. Recommend for Ages 13yr+ Scare level Extreme Fast Double Pass Don’t have time? Then skip the line with the Fast Pass Ticket. Enter into both Cirque Du Slay and Yarra River Coffinworks haunted attractions through an exclusive Fast Pass line. You may enter the Fast Pass line within 1 hour of the time on the date of your ticket for the first haunt and then rejoin the fast pass line to enter the second haunt. Fast Passes admit the ticket holder to one Cirque Du Slay and Yarra River Coffinworks tour, valid only for the date on the ticket. Recommend for Ages 13yrs+ Scare Level Extreme VIP Experience Ready for the ultimate Hauntville VIP experience? Skip to the front of the line in no time with our VIP entry via the fast pass line to both Haunted Houses. Plus feel like part of the family with VIP area access, Actor Photos and take home a Hauntville t-shirt to remember the experience all year long. Truly a one of a kind VIP experience! Group Discounts – Haunted House Fans Group Discounts: Group trips to Hauntville are great for BFF’s, work friends, local clubs, and school mates. Book a group of 8 people tickets of one type and receive your ticket (8th) for free. Valid for Value Deal and Single Entry Passes. (Advance Sales Only) Groups may only enter the haunt max 8 people per group. If you have more than 8 people, then you will be split into 2 groups. Tickets must be for 8 different people, at the same start time & date and the same type (Single Entry or Value Double Deal) DOOR SALES You may purchase tickets on the day of the event at the ticket booth, if not sold out prior. Ticket office opens daily 30 minutes prior to the first tour. NO REFUNDS Please read the WARNINGS before entering the haunted attractions. Hauntville advises that no refunds will be given for this event. The Hauntville will not provide any refunds or other compensation to any Attendee for any reason other than where Hauntville cancels the Event due to a Force Majeure Event as described in below under “Force Majeure Event”. TICKET CHANGES Although no refunds will be given for the event, Hauntville does support the ability to change your ticket date or times, wherever possible. To request ticket alterations, please email firstname.lastname@example.org together with your ticketing details provided at the time of booking. FORCE MAJEURE EVENT Hauntville reserves its rights to make changes to or cancel the Event at any time due to a Force Majeure Event. In the situation Hauntville cancels the Event accordance with this clause, you hereby agree and acknowledge that you shall only be entitled to a refund of the value of the Ticket less any booking fee (at the price you purchased it). “Force Majeure Event” shall mean anything which in Hauntville’s sole discretion makes it logistically impossible to continue to operate the Event either in its entirety or its advertised form outside Hauntville’s reasonable control including without limitation, fire, bad weather, damage to Event Site caused by bad weather, rain, flood, drought, storm, lightning, act of god, explosion, sabotage, accident, labour dispute, revocation of permits, council or police rulings. LATE COMERS If you’ve missed your allocated time slot, door staff will advise of the next available tour entry. ONLINE TICKETS Buy your tickets Online and print them at home or bring your smart phone with them downloaded! Plus you don’t have to wait in line to buy a ticket! Tickets must be shown to enter the Haunted House attractions. But Entry to the festival site is FREE.! PARKING Limited Parking is available onsite at $15 per car. We highly recommend you catch public transport instead. CONDITION OF ENTRY WARNING This attraction reserves the right to refuse anyone. You will experience intense audio, lighting, extreme low visibility, strobe lights, fog, damp or wet conditions, moving floors, special effects, sudden actions and an overall physically demanding environment. DO NOT ENTER a haunted house if you suffer from asthma, heart conditions, prone to seizures, physical ailments, respiratory or any type of medical problem, or are pregnant or suffer from any type of mental disease including claustrophobia. DO NOT ENTER the attraction if you are intoxicated, wearing any form of cast, medical brace, using crutches, or have any type of physical limitation. DO NOT ENTER the attraction if you are taking medications or using drugs of any type. You will not be admitted if any of these conditions are to be noticed by our staff. DO NOT smoke, run, eat or drink inside the attraction. Additionally, there is no touching of actors, customers or props inside the attraction. DO NOT bring weapons, lights/torches or cigarette lighters into the attraction. NO video or flash photography may be taken inside the attraction. HAUNTVILLE is not responsible for lost or stolen property. Please secure any loose articles that could be lost in the attraction as we will not be able to look for the item until the next day. If any of the rules are not followed, you will not be admitted and asked to leave the property. Your ticket is a revocable license and may be taken and admission refused without refund of purchase price if you do not follow the guidelines. Ticket holders understand that there is inherent risk involved with attending this attraction. Ticket holder voluntarily assumes all risks and dangers associated with participation in this attraction. In consideration and acceptance of entrance into Hauntville attraction holder agrees to release the operator, it’s parent corporation, affiliates, officers, directors and employees and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly from attending this attraction or any of the attractions at this location.